Information we collect
Account and profile information: such as your name, email address, password credentials managed by our authentication provider, and preferences.
Financial information you provide: debts, balances, APRs, payment amounts, income, expenses, and goals you enter manually.
Connected account information: if you choose to connect an account, information you authorize, such as account details, balances, and transactions.
Statements and documents: files you upload so Releev can extract details like balances, APRs, fees, and promotional terms. You review extracted information before it is saved.
AI interactions: questions you ask the AI Coach and the responses generated.
Usage and technical data: device, browser, log, and interaction information used to operate and secure the service.
Connected accounts and Plaid
Connecting a financial account is optional. You can use Releev entirely through manual entry or statement uploads.
When you choose to connect a financial account, Releev uses Plaid to facilitate the connection and receive financial information you authorize, such as account details, balances, and transaction information. Releev does not ask you to enter your bank login credentials directly into Releev, and Releev does not store your bank credentials.
Plaid collects and processes information under its own terms. See the Plaid End User Privacy Policy. You can disconnect a connected account at any time.
How we use information
- Analyzing your debts and explaining what each one costs
- Creating personalized payoff plans, Freedom Date projections, and recommendations
- Syncing connected accounts you authorize
- Identifying recurring subscriptions and expenses
- Providing AI Coach functionality
- Processing billing and managing your membership
- Detecting fraud, abuse, and security issues
- Improving and maintaining the service
AI service providers
Releev may use AI service providers to process information needed for statement analysis, debt explanations, personalized coaching, categorization, and recommendations.
Not all of your financial data is sent to AI. Releev aims to limit what is shared to the information relevant to the feature you are using.
Data retention
We keep information for as long as your account is active and as needed to provide the service, meet legal, tax, and accounting obligations, resolve disputes, and enforce agreements.
Your choices
- Use manual entry instead of connecting accounts
- Disconnect connected financial accounts at any time
- Update or correct your profile and financial information
- Opt out of non-essential emails
- Request a copy or deletion of your information
Account deletion
You can request account deletion by contacting us. When your account is deleted, we delete or de-identify your profile, debts, transactions, connected account data, uploaded documents, and AI conversation history, except where we must retain certain records for legal, billing, or security purposes. In-app deletion steps will be described here once available.
Security
We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure.
Children
Releev is intended for adults 18 and older. We do not knowingly collect information from children.
Changes to this policy
We may update this policy. If changes are material, we will notify you before they take effect.
Contact
Questions about privacy? Contact us at privacy@releev.io.